Your Mezinni tracking ID is a unique 20-character code, you will find it on your contract found on your confirmation email, contract or on your shipping documents.

Information typically appears within 24 hours of the shipment reaching our facility or being assigned a carrier booking.

Ensure the format is correct. If you just received the ID, kindly wait 12–24 hours for the first scan to appear in the system.

This means your cargo is being safely grouped with other shipments to the same region to ensure the most efficient transport route.

Address redirects are possible until the cargo reaches the final destination port. Please contact your account manager immediately if a change is needed.

Once your tracking ID is active, the results page will display the full ‘Cargo Details’ including Gross Weight and Volume (CBM).

Global shipping is subject to port and weather variables. We provide a range to remain accurate, narrowing it down to a specific day once local dispatch begins.

At Mezinni, we start the logistics chain the moment your order is booked, we work 24/7 to ensure your cargo is processed and moving within the first day.

Timelines vary by service: Air freight usually arrives in 3–7 days, while Sea freight takes 20–35 days, but these depend on the cargo’s origin and destination. Your specific Estimated Delivery Date (EDD) is updated in real-time as your cargo hits each milestone.

Yes. Our system is designed for scale. Your master tracking ID will show you the status of every container or pallet associated with that order, even if they are split across different vessels.

Don’t worry! You can simply reach out to us. We can look up your shipment using your company name and order date.